texascallcenter | Telecommute Customer Support Manager in Carrollton, TX

Telecommute Customer Support Manager

  • VirtualVocations
  • 1705 E Peters Colony Rd
  • Carrollton, TX 75007
  • Full-Time
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A talent recruitment and staffing firm is seeking a Telecommute Customer Support Manager.Must be able to: Manage a team of remote Software Support EngineersManage the process for incidents and escalationsAchieve aggressive team goalsQualifications for this position include:Bachelor s degree or equivalentPerfect spoken and written English7 years of software support experience managing 15 L1/L2 software support agentsExperience with deep diving for >500 tickets volume per weekExperience writing technical knowledge base articles and playbooks


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.