Auction.com is the nation's leading online real estate marketplace focused exclusively on the sale of residential bank-owned and foreclosure properties via online auctions and live trustee sale events. By offering access to exclusive properties and technology designed to seamlessly connect buyers and sellers, Auction.com empowers residential real estate investors and financial institutions to achieve optimal, mutually beneficial results - to go beyond the bid.
* Provide a professional and timely response to all customer/client inquiries in accordance with the company's policies and procedures utilizing ADC telephony and CRM systems.
* Accurately educate ADC's customers/clients with information about the products processes and services available.
* Engage with internal departments for service requests transferring of inquiries and knowledge sharing.
* Manage daily tasks and track customer correspondence in systems for reporting and analysis.
* Meet or exceed defined performance expectations established for quality and service.
Knowledge Skills and Abilities:
* Maintain knowledge of Auction.com's products processes and procedures.
* Possess knowledge of computer software programs such as but not limited to MS Office Adobe and CRM.
* Consistently demonstrate excellent customer service skills.
* Exhibit strong time management skills
* Demonstrate the ability to be detail oriented flexible and multitask in a changing environment.
* Two to four years of customer interaction and service
* High school diploma or general equivalency
* Background in a call center mortgage servicing and or real estate preferred
* Bilingual Spanish a plus
To all recruitment agencies: Auction.com does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias, Auction.com employees or any other company location. Auction.com is not responsible for any fees related to unsolicited resumes.
Associated topics: agente de servicio al cliente, clerk, csr, customer care specialist, customer service associate, customer service representative, product support, representative, service agent, service representative