Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Adhere to all client and regulatory compliance laws
Document all customer facing interactions
Engage leadership for support, when appropriate (involve to resolve)
What We're Looking for
Over 18 years of age
Ability to type 30 wpm
Ability to pass client specific testing
High School Graduate or GED
Comfort with desktop computer system
Proven oral and written communication skills
Compassionate customer service mindset
Ability to interact with various types of customers
What We Prefer
6 months Call Center experience
6 months Customer service experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows/iOS operating systems
Organization and work prioritization skills
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Associated topics: call, call center, client service, customer care, customer order, customer service, customer service representative, guest, phone call, representative
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.