Customer Service Associateposted:Wednesday, February 27, 2019
Administrative & Support Services (Office and Administrative Support Occupations)
Temp to Perm
8:00 AM - 5:00 PM
US$ 12.50 - US$ 15.50 per hour
Calaf, Jorge, Spherion
Customer Service Associate will be responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquiries and research information for our customers. They will also assist customers by providing information regarding product delivery, status of orders, and product returns and replacements.
Have clear understanding of the department policies and procedures in regards to processing service calls.
Process customer orders/changes, returns and exchanges according to established department policies and procedures.
Provide timely and accurate information to customers in regards to the order status
Continuously review and implement improvements to his/her processes in order to be more efficient and productive.
Contribute to team effort by accomplishing related results as needed
Identify and assess customers??? needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Take pertinent information such as addresses and phone
Working hours: 8:00 AM - 5:00 PM
Developed communication, interpersonal and organizational skills
Professional and courteous phone demeanor
Intermediate level of PC knowledge and experience using MS Word, email, and Internet Explorer or a similar web browser.
Basic knowledge of computers
Average error-free typing speed of 40 words per minute
No Degree Required
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Associated topics: agente de servicio al cliente, call center representative, clerk, customer care representative, customer service, service, service representative, service specialist, system support, tsr