• Spherion Staffing Services
  • $33,570.00 -50,280.00/year*
  • Temple, TX
  • Customer Service/Call Center
  • Full-Time
  • 9211 NW H K Dodgen Loop

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Customer Service Associateposted:Wednesday, February 27, 2019



Location



Temple, Texas



Industry



Administrative & Support Services (Office and Administrative Support Occupations)



Job Type



Temp to Perm



Working Hours



8:00 AM - 5:00 PM



Salary



US$ 12.50 - US$ 15.50 per hour



Ref. Number



S_38609



Contact



Calaf, Jorge, Spherion



Phone



254-###-####



**Job Description**



Customer Service Associate will be responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquiries and research information for our customers. They will also assist customers by providing information regarding product delivery, status of orders, and product returns and replacements.



Responsibilities:

Have clear understanding of the department policies and procedures in regards to processing service calls.

Process customer orders/changes, returns and exchanges according to established department policies and procedures.

Provide timely and accurate information to customers in regards to the order status

Continuously review and implement improvements to his/her processes in order to be more efficient and productive.

Contribute to team effort by accomplishing related results as needed

Identify and assess customers??? needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Assist with placement of orders, refunds, or exchanges

Take pertinent information such as addresses and phone



Working hours: 8:00 AM - 5:00 PM



Skills:

Developed communication, interpersonal and organizational skills

Professional and courteous phone demeanor

Intermediate level of PC knowledge and experience using MS Word, email, and Internet Explorer or a similar web browser.

Basic knowledge of computers

Average error-free typing speed of 40 words per minute



Education:

No Degree Required



Experience:

1-4 years



Qualifications:

see above



spherion.com



Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Associated topics: answer, call center representative, coordinator, csr, customer service associate, internship, representante de servicio al cliente, service, system support, telephone service representative

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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