Do you excel at explaining intricate technical information to the non-technical user? Candidates who consider themselves to be driven individuals who are most productive in an active and positive environment will be great fits for this job. Robert Half Technology has a Desktop Support Technician role that may be the position for you, if you match these qualities. We encourage you to apply to this position, if you are a motivated candidate with effective problem-solving abilities. This Desktop Support Analyst role is a long-term temporary-to-full-time opportunity based in the The Woodlands, Texas, area. Major responsibilities - Curate records of daily data communication transactions, issues and remedial actions taken or installation activities - Support, examine, and repair computer systems, hardware, printers, and computer peripherals - Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Offer computer desktop support in accordance with established policies and procedures - hardware repairs with the appropriate vendors - Communicate regularly and effectively with ticket submitters - Settle computer problems, and offer suggestions on appropriate actionsolutions- Desktop support or related experience - Ability to quickly write reports, business correspondence, user instructions, and procedure manuals - Microsoft Windows experience - MS Windows 10 experience required - Microsoft Office 365 experience highly desired - Strong familiarity with VPNs (virtual private networks) - Microsoft Office experience Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.