• Neiman Marcus Group
  • $30,150.00 -50,280.00/year*
  • Lubbock, TX
  • Customer Service/Call Center
  • Part-Time
  • 13414 County Rd 1800

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Description

COMPANY OVERVIEW

For over a century, Neiman MarcusGroup has served the unique needs of our discerning customers by staying trueto the principles of our founders: to be the premier omni-channelretailer of luxury and fashion merchandise dedicated to providing superiorservice and a distinctive shopping experience in our stores and on ourwebsites. Neiman Marcus Group is comprised of the Specialty Retail Storesdivision, which includes Neiman Marcus and Bergdorf Goodman, and ourinternational brand, mytheresa.com. Our portfolio of brands offers thefinest luxury and fashion apparel, accessories, jewelry, beauty, and homedcor. The Company operates more than 40 Neiman Marcus full-line stores in themost affluent markets across the United States, including U.S. gateway citiesthat draw an international clientele. In addition, we operate 2 BergdorfGoodman stores in landmark locations on Fifth Avenue in New York City. We alsooperate more than 40 Last Call by Neiman Marcus off-price stores that cater toa value oriented, yet fashion minded customer. Our upscale eCommerce anddirect-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.comHorchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMGassociates works towards the goal of enabling our customer to shop any of ourbrands \"anytime, anywhere, and on any device.\" Whether themerchandise we sell, the customer service we offer, or our investments intechnology, everything we do is to enhance the customer experience across allchannels and brands.

DESCRIPTION

The Customer Service Rep isresponsible for supporting the Assistant Store Manager at the point of sale.The Customer Service Rep assists customers in a timely and efficient mannerwith merchandise, sales returns, exchanges, credit account inquiries and opensnew credit accounts.

  • Administrative duties include:answering phones in a courteous manner, completing daily cash office reportsand deposits, and monitoring POS pay outs.

  • Must also adhere to the companysCustomer Service Standards as well as all stated policies.

  • Assists customers and associates infriendly, timely and efficient manner at the register

  • Conduct merchandise transactionsincluding sales, Option 7 orders, online order store pick up, returns,exchanges, credit account inquiries, opening credit accounts

  • Opens and closes registers

  • Completes daily sales deposit andcorresponding paperwork

  • Monitors POS paid outs

  • Clientele entries into access system

  • Send returned merchandise back tothe floor in good condition with proper tickets attached

  • Qualifications

    QUALIFICATIONS

  • High School Diploma

  • 2+ years of customer serviceexperience preferred

  • 1+ years of cash handling experienceand 1+ years of retail experience

  • Basic Computer skills

  • Must be willing to work a flexible schedule based on business needs including evenings, weekends and holidays

  • Primary Location

    :United States of America-Texas-HARRIS-Houston-Post Oak Center Last Call

    Work Locations

    :Post Oak Center Last CallPOST OAK CENTER LAST CALL2315 POST OAK BLVDHouston77056

    Job

    :Retail Store Customer Service

    Organization

    :Last Call

    Schedule

    :Part-time

    Shift

    :Flexible

    Employee Status

    :Regular

    Job Type

    :Standard

    Job Level

    :Individual Contributor

    Travel

    :No
    Associated topics: agent, client service, customer care, customer care associate, customer care specialist, customer service associate, platform support, representative, technical support, telephone

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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