Job DescriptionJob Summary:Investigates customer inquiries about merchandise or warranties by performing the following dutiesEssential Job Duties:Primarily diagnose, troubleshoot, and recommend field repairs regarding \"internal engine\" failuresProvide quality customer service according to product support procedureAnswer all calls promptly and courteouslyAssisting customers on the telephone with any inquiry they may have regarding technical or warranty concerns they may haveProvide technical service to customers, dealers, and field technicians for the products and services sold by ATK North AmericaPrimarily diagnose, troubleshoot, and recommend field repairs regarding \"internal engine\" failuresUnder minimal supervision, provide technical support to the ATK customer base on a variety of automotive related repairs, by use of telephone, internet, email, and written communication consistent with the objectives and policies set forth by the department.Notifies customer and designated personnel of findings, adjustments, and recommendations such as denied or approved warranty, payment of a claim, credit of customer's account, or adjustment of customer's billsRecommends to management improvements in product, packaging, shipment methods, service, or billing methods and procedures to prevent future complaints of similar natureContact customers as a follow up to ensure customer satisfaction, as requiredKeys information into computer to obtain computerized recordsAssumes other duties as assigned.Company Overview:LKQ Corporation (NYSE: LKQ), an S&P 500 and Fortune 500 company, is a leading global value-added distributor of vehicle repair parts and accessories. The Company is the leading North American provider of recycled automotive and aftermarket collision parts as well as specialty accessories for automobiles, trucks, recreational and performance vehicles.LKQ Europe, with operations located in 15 countries, collectively is the largest distributor of automotive aftermarket mechanical repair parts and related products in Europe, holding leading market positions in the United Kingdom, Italy, The Netherlands, The Czech Republic and Slovakia. Globally, the Company has more than 1,100 operating locations and 40,000 employees.LKQ has an entrepreneurial, growth orientated culture and since 2005 consolidated revenue has grown at a compound annual rate of 28%. Come join the family and be LKQ Proud!We offer:* Competitive Pay 401k Plan with generous employer match* Insurance Plans for (Medical, Dental, Vision, Life and Disability)?* Paid Holiday leave days and a Paid Time Off Program* Tuition Reimbursement* A top-notch leadership team with the experience needed to grow and develop your careerJob RequirementsEducation & Experience: Bachelor's degree (B.A.) from four year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.Knowledge/Skills/Abilities: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formEssential Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associated topics: call center manager, customer care manager, director, expertise, guide, lead, leadership, operations, operations manager, senior