Ambulatory Service Representative II
Job Type: Full Time
Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind - combine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houston's largest community-based physician group, caring for more than 400,000 patients. With 19 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.??
The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
High School diploma or G.E.D.
Associate or Bachelors Degree in related field
1+ years of direct face to face customer service experience.
1+ years of cash handling or collections experience.
6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or ContactCenter experience.
2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.
1+ years of cash handling or collections experience in a medical office setting.
2+ years of direct face to face customer service experience.
Experience with computers and Windows-based software. Excellent verbal and written communication skills.
Basic Math ability. Knowledge of customer service principles and practices.
Excellent professional and personal presentation style.
Ability to use Microsoft software applications including Word and Excel.
10 key touch.
Knowledge of electronic medical record systems.
Ability to speak, write and understand English
Associated topics: answer, associate, call center, call center specialist, clerk, client, customer service, rep, service representative, technical support