Job Description KBR COMPANY INFORMATION Join us and you'll be part of a dynamic, elite team of professionals who understand what it takes to get a job done and has the experience, knowledge and determination to succeed. Position Title: Deskside Support Analyst Position Description/Job Responsibilities: Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 7 and 10 desktop computing environment. Works to ensure break/fix and request tickets for PCs and printers are responded to and addressed within established service level objectives, escalating as necessary. Provides ongoing technical support to other offices and project sites both remotely and in person (when travel is required). Supplies hands-on support as directed by the network, voice and server teams when local participation is necessary. Participates in establishing and decommissioning offices and project sites as required by the IT Site Services Team. Maintains an accurate inventory of both deployed assets and warehouse equipment. Uses experience and problem solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members. Deep understanding of Windows 7, Windows 10 and Microsoft Office with demonstrated troubleshooting capabilities Proven desktop, laptop and workstation hardware trouble shooting skills General knowledge to perform high level network trouble shooting analysis, Cisco knowledge preferred Working knowledge of Dell server hardware Familiarity with IPT voice technologies Working knowledge of Microsoft server technologies Data migration experience between PCs Ability to successfully troubleshoot printing issues Qualifications Requirements/Qualifications: Skills required for this job are typically acquired through the completion of an undergraduate degree and 3+ years of experience. Additional years of experience will be accepted in lieu of a degree. Motivated to perform the work as required each day with a desire to improve The ability to work independently within established guidelines Ability to communicate effectively with a wide variety of users Flexibility to support the business across multiple locations The candidate must be dependable, well organized and accountable Demonstrated communication skills, both written and verbal Participate as part of a larger team B ENEFITS KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst
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