Primary Location: United States,Texas,San AntonioEducation: OtherJob Function: Operations Customer ServiceSchedule: Full-timeShift: VariableEmployee Status: RegularTravel Time: NoJob ID: 19004514DescriptionAt Employer, weve been tackling the worlds toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Achievements with impact: thats what drives us. How about you? We are looking for highly motivated, energetic and dedicated individuals to fill the role of Customer Service Representative. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience. On a day to day basis our Customer Service Representatives will be called on to:Serve as the human voice and personality behind the Employer brand providing quality customer service with each and every client interactionEffectively break down information and identify opportunities to gain client agreement and trustTake ownership of every client experienceUtilize good judgment and understanding of company policy to effectively make decisions to resolve client issuesAchieve monthly individual and team based targeted performance goalsCommit to treating clients and teammates with the utmost integrity and respect and challenge yourself and raise the bar for excellence in customer serviceQualificationsWe find that in order to be successful in this role Customer Service Representatives should have:***Must be able to work as late as3:30pm - 12:00 am (Midnight)Minimum 1 year of customer service experience (financial services, call center, retail, etc.)Excellent communication, decision making, persuasion and problem resolution skillsExperience working in fast-paced, goal oriented and team based structured environmentProficiency with Windows based applications (ability to navigate within multiple screens)High School Diploma, GED or relevant experience requiredA strong interest in continued learning and career advancement opportunitiesEmployergroup Inc. and it subsidiaries (\"Employer\") are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.
Associated topics: call center specialist, coordinator, customer service associate, customer service specialist, product support, rep, service specialist, support, technical support, tsr