Our Call Center is a very important part of our business, supporting the operation of our 33 stores as well as the operation of our 5 Distribution Centers. In addition, we are the point of contact for all of our customers. The main responsibility of a Customer Care Advocate is consistently delivering a world class service for our customers.
* Answering incoming calls, identify customer's request and offering first time resolution * Supporting delivery teams as they deliver product. * Work service orders and contact customers to keep them updated * Obtains necessary paperwork and documentation for customer issues when needed * Follow up with our customers as required * Saves sales by providing options to our customers * Maintain a positive image of the company and our products
* High School Diploma or GED equivalent. * Must be able to handle a large amount of inbound calls * Must be able to use dual screen and dual sessions * Microsoft Office experience. * Strong computer skills. * Prior customer service experience. * Above average communication skills and telephone etiquette. * Ability to multitask and detail-oriented with good management of time.
Associated topics: agent, call center, clerk, client, customer care representative, intern, internship, representante de servicio al cliente, representative, service agent
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.